{"id":183,"date":"2026-08-18T09:25:20","date_gmt":"2026-08-18T02:25:20","guid":{"rendered":"https:\/\/bkmos.com\/en\/?page_id=183"},"modified":"2026-08-18T09:25:20","modified_gmt":"2026-08-18T02:25:20","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/bkmos.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"bkmos-legal\">\n<section class=\"hero\">\n<div class=\"wrap\">\n<p class=\"lead\">This Privacy Policy explains how BKMOS collects, uses, stores, shares and protects personal data<br \/>\nwhen you visit our website, contact us, request a quotation, send documents or use our translation<br \/>\nand related services.<\/p>\n<p class=\"updated\"><strong>Last updated:<\/strong> 18 August 2026<\/p>\n<\/div>\n<\/section>\n<section class=\"section\">\n<div class=\"wrap layout\">\n<div class=\"notice\">BKMOS handles documents that may contain confidential, sensitive or personal information. We therefore treat privacy and document security as part of the translation service itself, not only as a website requirement.<\/div>\n<h2 id=\"who-we-are\">1. Who We Are<\/h2>\n<p>The legal entity responsible for the BKMOS website and services is<br \/>\n<strong>C\u00d4NG TY TNHH D\u1ecaCH THU\u1eacT BKMOS<\/strong> (\u201cBKMOS\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d).<\/p>\n<div class=\"info\">\n<div><strong>Tax code<\/strong>0401809616<\/div>\n<div><strong>Website<\/strong><a href=\"https:\/\/bkmos.com\/\">https:\/\/bkmos.com\/<\/a><\/div>\n<div><strong>Address<\/strong>73 Le Loi, Hai Chau Ward, Da Nang City, Vietnam<\/div>\n<div><strong>Hotline<\/strong><a href=\"tel:+84931931616\">+84 931 931 616<\/a><\/div>\n<\/div>\n<p>Depending on the context, BKMOS may act as a personal data controller, a controller and processor,<br \/>\nor a processor acting on a client&#8217;s instructions. For example, when a company sends employee files<br \/>\nto BKMOS for translation, the company may determine the purpose and scope of that processing while<br \/>\nBKMOS processes the documents to perform the agreed service.<\/p>\n<h2 id=\"scope\">2. Scope of This Policy<\/h2>\n<p>This Policy applies to personal data that BKMOS receives through:<\/p>\n<ul>\n<li>the BKMOS website and English-language pages;<\/li>\n<li>contact, quotation and file-upload forms;<\/li>\n<li>email, telephone, messaging applications and other approved communication channels;<\/li>\n<li>quotations, orders, service agreements, invoices and transaction records;<\/li>\n<li>documents submitted for translation, editing, certification or related processing;<\/li>\n<li>in-person communication at BKMOS offices; and<\/li>\n<li>other online channels lawfully operated or used by BKMOS.<\/li>\n<\/ul>\n<p>This Policy does not govern independent websites or services operated by third parties that you may<br \/>\naccess through links or embedded content on the BKMOS website.<\/p>\n<h2 id=\"data-we-collect\">3. Personal Data We May Collect<\/h2>\n<h3>3.1 Identification and contact information<\/h3>\n<ul>\n<li>name;<\/li>\n<li>telephone number;<\/li>\n<li>email address;<\/li>\n<li>contact or delivery address;<\/li>\n<li>company or organization name and job title; and<\/li>\n<li>details of an authorized representative or project contact.<\/li>\n<\/ul>\n<h3>3.2 Service and transaction information<\/h3>\n<ul>\n<li>quotation or consultation requests;<\/li>\n<li>document type, source language and target language;<\/li>\n<li>deadline, formatting, certification and delivery requirements;<\/li>\n<li>communications, order confirmations and project history;<\/li>\n<li>contract, invoice, payment and accounting information; and<\/li>\n<li>feedback, complaints and post-service support requests.<\/li>\n<\/ul>\n<h3>3.3 Personal data contained in translation documents<\/h3>\n<p>Documents submitted for translation may contain personal data relating to you or other individuals,<br \/>\nincluding:<\/p>\n<ul>\n<li>identity-card, passport and identification information;<\/li>\n<li>birth, marriage and civil-status records;<\/li>\n<li>diplomas, transcripts and educational records;<\/li>\n<li>employment, recruitment and personnel information;<\/li>\n<li>financial, banking, tax and insurance information;<\/li>\n<li>medical records and health information;<\/li>\n<li>legal, judicial or litigation-related information;<\/li>\n<li>signatures, photographs, identification numbers and other information appearing in the documents.<\/li>\n<\/ul>\n<p>Some information contained in translation files may be sensitive personal data under applicable law.<br \/>\nBKMOS processes such information only to the extent reasonably necessary for the agreed service and<br \/>\nother lawful purposes.<\/p>\n<h3>3.4 Technical and website data<\/h3>\n<p>When you use our website, systems or service providers may record information such as:<\/p>\n<ul>\n<li>IP address;<\/li>\n<li>device, operating system and browser information;<\/li>\n<li>date and time of access;<\/li>\n<li>pages visited and referring source;<\/li>\n<li>system and security logs; and<\/li>\n<li>cookie or similar technical identifiers.<\/li>\n<\/ul>\n<h2 id=\"sources\">4. Sources of Personal Data<\/h2>\n<p>BKMOS may receive personal data from:<\/p>\n<ul>\n<li>you directly;<\/li>\n<li>your employer, organization, representative or authorized person;<\/li>\n<li>a client who provides documents containing your information;<\/li>\n<li>our website and technical systems;<\/li>\n<li>service providers involved in an order;<\/li>\n<li>lawful public sources; and<\/li>\n<li>competent authorities where permitted or required by law.<\/li>\n<\/ul>\n<h2 id=\"purposes\">5. Why We Process Personal Data<\/h2>\n<p>BKMOS may process personal data for purposes including:<\/p>\n<ul>\n<li>responding to enquiries and contact requests;<\/li>\n<li>reviewing documents and preparing quotations;<\/li>\n<li>verifying project information and client requirements;<\/li>\n<li>forming and performing service agreements or orders;<\/li>\n<li>translation, editing, proofreading, formatting and quality assurance;<\/li>\n<li>coordinating certification, notarization, legalization or related procedures where requested;<\/li>\n<li>delivering electronic files or physical documents;<\/li>\n<li>payment processing, accounting, invoicing and debt administration;<\/li>\n<li>customer service, revisions and post-delivery support;<\/li>\n<li>handling complaints and resolving disputes;<\/li>\n<li>protecting the security of our website, systems and business operations;<\/li>\n<li>preventing fraud, misuse and unlawful activity;<\/li>\n<li>website analytics and service improvement;<\/li>\n<li>complying with legal, tax, accounting and regulatory obligations; and<\/li>\n<li>marketing communications where consent or another lawful basis applies.<\/li>\n<\/ul>\n<h2 id=\"legal-basis\">6. Basis for Processing<\/h2>\n<p>BKMOS processes personal data in accordance with applicable Vietnamese law, including<br \/>\nthe Law on Personal Data Protection No. 91\/2025\/QH15 and implementing regulations,<br \/>\nas amended or replaced from time to time.<\/p>\n<p>Depending on the circumstances, processing may be based on one or more of the following:<\/p>\n<ul>\n<li>the data subject&#8217;s valid consent;<\/li>\n<li>steps requested before entering into an agreement;<\/li>\n<li>performance of a service agreement or order;<\/li>\n<li>legal rights and obligations of BKMOS or relevant parties;<\/li>\n<li>compliance with applicable law or a lawful request from a competent authority;<\/li>\n<li>protection of lawful rights and interests where permitted by law; or<\/li>\n<li>another circumstance in which applicable law permits processing without consent.<\/li>\n<\/ul>\n<p>Where consent is required, BKMOS will provide information reasonably necessary for the data subject<br \/>\nto make a voluntary and informed decision.<\/p>\n<h2 id=\"third-party-data\">7. Documents Containing Data About Other People<\/h2>\n<p>Translation documents frequently contain personal data about persons other than the client.<br \/>\nIf you submit such information to BKMOS, you are responsible for having the lawful authority<br \/>\nto provide it or for taking the steps required by applicable law.<\/p>\n<p>BKMOS will process third-party personal data only within the scope reasonably necessary to review,<br \/>\nquote, perform, verify and deliver the requested service, unless another lawful purpose applies.<\/p>\n<h2 id=\"cookies\">8. Cookies and Similar Technologies<\/h2>\n<p>BKMOS may use cookies or similar technologies that are necessary for website operation, security,<br \/>\npreferences, performance measurement or analytics. Depending on the website configuration,<br \/>\nthird-party embedded services may also place or read cookies.<\/p>\n<p>You can control cookies through your browser and, where available, website consent settings.<br \/>\nDisabling certain cookies may affect the operation or usability of some website features.<\/p>\n<h2 id=\"sharing\">9. When We May Share Personal Data<\/h2>\n<p>BKMOS does not sell client documents or personal data. We may share information where necessary with:<\/p>\n<ul>\n<li>BKMOS employees and departments directly involved in the service;<\/li>\n<li>translators, interpreters, editors, proofreaders and specialist collaborators;<\/li>\n<li>notary offices, competent authorities or other entities involved in a requested formal procedure;<\/li>\n<li>courier and delivery providers;<\/li>\n<li>hosting, email, cloud-storage and technology service providers;<\/li>\n<li>accounting, invoicing, payment or banking service providers;<\/li>\n<li>website analytics or security providers;<\/li>\n<li>legal, audit or professional advisers where reasonably necessary;<\/li>\n<li>competent authorities where disclosure is lawfully required; or<\/li>\n<li>another party with the data subject&#8217;s valid consent or as otherwise permitted by law.<\/li>\n<\/ul>\n<p>Access should be limited to information reasonably necessary for the relevant task and,<br \/>\nwhere appropriate, subject to confidentiality and data-protection obligations.<\/p>\n<h2 id=\"cross-border\">10. Cross-Border Processing and Technology Providers<\/h2>\n<p>Some email, cloud-storage, analytics, security or other technology providers used in normal business<br \/>\noperations may host or process data outside Vietnam.<\/p>\n<p>Where a cross-border transfer of personal data occurs, BKMOS will take the steps required under<br \/>\napplicable Vietnamese law, which may include defining the purpose and scope of the transfer,<br \/>\nlimiting the data transferred, applying appropriate safeguards, maintaining required records,<br \/>\nand completing applicable assessments, notifications or other procedures.<\/p>\n<h2 id=\"retention\">11. How Long We Keep Data<\/h2>\n<p>BKMOS retains personal data only for as long as reasonably necessary for the relevant purposes,<br \/>\nthe service relationship, dispute handling and legal or regulatory obligations.<\/p>\n<p>Retention periods may depend on:<\/p>\n<ul>\n<li>the duration of the project and post-delivery support period;<\/li>\n<li>revision, verification or complaint requirements;<\/li>\n<li>the agreement with the client;<\/li>\n<li>legal limitation or dispute periods;<\/li>\n<li>tax, accounting, invoicing and record-keeping requirements; and<\/li>\n<li>lawful requests from competent authorities.<\/li>\n<\/ul>\n<p>Translation files may be deleted, destroyed, anonymized or taken out of active use when the processing<br \/>\npurpose is complete, the agreed retention period expires, a valid deletion request applies,<br \/>\nthe parties have agreed to deletion, or the law requires it.<\/p>\n<p>Immediate deletion may not be possible where information must be retained to comply with law,<br \/>\nprove a transaction, establish or defend legal claims, or resolve a dispute.<\/p>\n<h2 id=\"security\">12. How We Protect Personal Data and Documents<\/h2>\n<p>BKMOS applies administrative and technical measures appropriate to the nature of the information<br \/>\nand the service, with the aim of reducing risks such as unauthorized access, misuse, alteration,<br \/>\ndisclosure, loss, destruction, malware and other unlawful processing.<\/p>\n<p>Measures may include:<\/p>\n<ul>\n<li>role-based or task-based access controls;<\/li>\n<li>account and password controls;<\/li>\n<li>protected transmission and storage systems;<\/li>\n<li>backup and recovery procedures;<\/li>\n<li>confidentiality requirements for employees and collaborators;<\/li>\n<li>security monitoring and incident handling; and<\/li>\n<li>appropriate document deletion or destruction procedures.<\/li>\n<\/ul>\n<div class=\"notice\">No method of electronic transmission or storage can guarantee absolute security.<br \/>\nPlease do not send passwords, OTP codes, online-banking access codes or other information<br \/>\nthat is not necessary for the translation service.<\/div>\n<h2 id=\"rights\">13. Your Personal Data Rights<\/h2>\n<p>Subject to the conditions, exceptions and procedures provided by applicable law,<br \/>\na data subject may have rights including the right to:<\/p>\n<ul>\n<li>be informed about personal data processing;<\/li>\n<li>consent to or refuse processing where consent is the applicable basis;<\/li>\n<li>withdraw consent;<\/li>\n<li>request restriction of processing;<\/li>\n<li>access or request provision of personal data;<\/li>\n<li>request correction of inaccurate data;<\/li>\n<li>request deletion or destruction of data;<\/li>\n<li>object to certain marketing uses;<\/li>\n<li>make a complaint, denunciation or legal claim as provided by law; and<\/li>\n<li>seek compensation where there is a lawful basis.<\/li>\n<\/ul>\n<p>Withdrawal of consent does not affect the lawfulness of processing carried out before BKMOS<br \/>\nreceives the withdrawal request. Certain rights may be restricted where continued processing<br \/>\nor retention is required by law, contract, a competent authority, dispute handling or the protection<br \/>\nof lawful rights and interests.<\/p>\n<h3>How to make a privacy request<\/h3>\n<p>Contact BKMOS using the details at the end of this Policy. We may ask for information reasonably<br \/>\nnecessary to verify identity, authority and the data or transaction concerned before acting on a request.<br \/>\nBKMOS will handle requests within the time and manner required by applicable law.<\/p>\n<h2 id=\"children\">14. Personal Data Relating to Children<\/h2>\n<p>The BKMOS website is not designed to intentionally collect children&#8217;s personal data for advertising<br \/>\nor user profiling. However, translation documents may contain children&#8217;s data, for example in birth<br \/>\ncertificates, passports, school records, medical files or visa applications.<\/p>\n<p>In such cases, BKMOS processes the information only as reasonably necessary for the service.<br \/>\nThe client must have lawful authority to submit the documents, and any required consent or exercise<br \/>\nof rights will be handled in accordance with applicable law concerning the child and legal representative.<\/p>\n<h2 id=\"marketing\">15. Email, Messages and Marketing<\/h2>\n<p>BKMOS may contact you to:<\/p>\n<ul>\n<li>respond to an enquiry or quotation request;<\/li>\n<li>confirm an order or request missing information;<\/li>\n<li>discuss documents, progress, payment or delivery;<\/li>\n<li>provide revisions or post-service support; and<\/li>\n<li>send necessary transaction-related notices.<\/li>\n<\/ul>\n<p>Promotional messages will be sent only where consent or another lawful basis applies.<br \/>\nYou may opt out of marketing communications without affecting necessary communications<br \/>\nabout an active order or service.<\/p>\n<h2 id=\"third-parties\">16. Third-Party Links and Embedded Services<\/h2>\n<p>The website may contain links, maps, videos, social-media features, messaging links or other content<br \/>\nprovided by third parties. When you interact with those services, the third party may process information<br \/>\nunder its own privacy policy and terms.<\/p>\n<p>BKMOS does not control independent processing carried out by third-party services outside our reasonable control.<br \/>\nYou should review the privacy information provided by the relevant service before supplying personal data.<\/p>\n<h2 id=\"incidents\">17. Personal Data Incidents<\/h2>\n<p>If BKMOS becomes aware of a personal-data incident affecting information under our control,<br \/>\nwe will assess the incident, take reasonable containment and remediation measures,<br \/>\npreserve relevant records, and make any notifications or reports required by applicable law.<\/p>\n<h2 id=\"changes\">18. Changes to This Privacy Policy<\/h2>\n<p>BKMOS may update this Policy to reflect changes in the website, services, technology,<br \/>\ninternal processes or applicable law. The updated version will be posted on this page<br \/>\nand the \u201cLast updated\u201d date will be revised.<\/p>\n<p>Where a change materially affects the way personal data is processed or a notice is otherwise required,<br \/>\nBKMOS will take appropriate steps within the circumstances and applicable law.<\/p>\n<h2 id=\"contact\">19. Contact BKMOS About Privacy<\/h2>\n<div class=\"contact-card\">\n<h2>Privacy &amp; Data Requests<\/h2>\n<p><strong>Legal entity:<\/strong> C\u00d4NG TY TNHH D\u1ecaCH THU\u1eacT BKMOS<\/p>\n<p><strong>Tax code:<\/strong> 0401809616<\/p>\n<p><strong>Address:<\/strong> 73 Le Loi, Hai Chau Ward, Da Nang City, Vietnam<\/p>\n<p><strong>Hotline:<\/strong> <a href=\"tel:+84931931616\">+84 931 931 616<\/a><\/p>\n<p><strong>Contact page:<\/strong> <a href=\"https:\/\/bkmos.com\/en\/contact\/\">https:\/\/bkmos.com\/en\/contact\/<\/a><\/p>\n<\/div>\n<p class=\"small\" style=\"margin-top: 22px;\">This English-language Policy is intended to explain BKMOS&#8217;s privacy practices to users of the English website.<br \/>\nA specific service agreement, data-processing arrangement or mandatory law may impose additional requirements<br \/>\nfor a particular project.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/section>\n<\/div>\n<p><!-- BKMOS EN \u2014 Privacy Policy Recommended URL: https:\/\/bkmos.com\/en\/privacy-policy\/ SEO title: Privacy Policy | BKMOS Meta description: Learn how BKMOS collects, uses, protects, stores and shares personal data and translation documents when you use our website and services. 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Last updated: 18 August 2026 BKMOS handles documents that may contain confidential, sensitive or personal information. 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